Case Study: Citrus Heights Dental achieves 10 times more recall appointments with Solutionreach

Dental Practice Schedules 10 Times More Recall Appointments

Citrus Heights Dental, a full-service dental practice in California, needed a better patient relationship management solution after their previous software failed to improve the patient experience. The practice selected Solutionreach for its user-friendly PRM platform and easy Dentrix integration to automate communications and reduce time spent on manual outreach.

Solutionreach’s platform enabled automated appointment reminders, confirmations, two-way texting, and an automated recall program, freeing staff from hours of daily phone calls. As a result, Citrus Heights Dental doubled appointment confirmations, reduced no-shows by 55%, and scheduled 10 times more recall appointments, while also improving billing responsiveness and overall office productivity.