Case Study: Northside Dental achieves 15 hours of weekly phone-time savings and a 15% reduction in no-shows with Solutionreach

Dental Practice Saves 15 Hours of Phone Time Every Week

Northside Dental, a holistic dentistry practice in Santa Fe, NM, struggled with high staff phone time and missed appointments while serving a large Spanish-speaking patient base. The practice selected Solutionreach to improve patient communication and efficiency using its automated reminders, messaging, and online scheduling services.

Solutionreach implemented customizable bilingual appointment reminders, automated recare messages, a text-enabled landline, online scheduling, and targeted newsletters. As a result, Northside Dental reduced no-shows by 15%, saved 15 hours of phone time per week, sent newsletters to 2,872 patients, maintained HIPAA-compliant messaging, and freed staff to focus more on in-office patient care.

Northside Dental

Aurora Linehan

Service Coordinator