Case Study: Eagle Gate Dental achieves 80% rescheduling of last-minute cancellations with Solutionreach

Dental Practice Reschedules 80 Percent of Cancellations

Eagle Gate Dental, a cosmetic dentistry practice in Salt Lake City, needed a simpler way to manage patient communication—front-desk manager Sjana Williams was spending hours each week on reminders, recall calls, and phone follow-ups. To address this, the practice implemented Solutionreach’s patient relationship management and automated communication tools, including appointment reminders, recall messages, and newsletters.

Using Solutionreach to automate one-week, one-day, and two-hour reminders plus recalls and newsletters, Eagle Gate Dental cut no-shows, filled about 80% of last-minute cancellations, and saved the practice over five hours of phone time each week. Recall automation drives roughly a 50% scheduling response and newsletters generated 100+ appointments, demonstrating clear operational and revenue impact from Solutionreach.

Eagle Gate Dental

Sjana Williams

Office Manager