Case Study: 20/20 Eye Care Centers achieves 66% fewer no-shows and frees 2 hours a day with Solutionreach

20/20 Eye Care Centers - Customer Case Study

20/20 Eye Care Centers, an eye care practice in Huntsville, Alabama, was overwhelmed by time-consuming reminder calls and unanswered voicemails that led to missed confirmations. To solve this, they implemented Solutionreach’s cloud-based patient relationship management software to automate daily outbound appointment reminders.

With Solutionreach, the practice automated reminders via voice, text, and email, freeing about two staff hours per day and enabling patients to confirm or reschedule more easily. The result: no-shows dropped 66% (from six per week to two), more timely rescheduling, and increased front-desk efficiency.

20/20 Eye Care Centers

Katherine Weatherford

Office Manager