Case Study: Aman Bank achieves 24/7 AI-powered mobile banking with SoluLab

Aman Bank cuts onboarding time by 60% with SoluLab

Aman Bank, a prominent player in the Libyan banking sector, faced challenges with an inefficient mobile app, a lengthy manual onboarding process, and limited customer support hours. They partnered with SoluLab to develop a generative AI-powered mobile banking platform to enhance accessibility and streamline operations.

SoluLab implemented an AI-powered chatbot and Voice AI agent to provide 24/7 support, automate routine tasks, and facilitate a digital onboarding process with KYC and OCR capabilities. This solution from SoluLab led to a 30% increase in customer satisfaction, a 50% reduction in support agent workload, a 60% faster onboarding process, and a 25% increase in customer engagement rates.

Aman Bank