Case Study: two subsidiaries of a multinational healthcare conglomerate improves OTC customer experience with Solugenix

Two Subsidiaries of a Multinational Healthcare Conglomerate cuts 90+ day OTC backlog with Solugenix

The customer, two subsidiaries of a multinational healthcare conglomerate, faced significant challenges with their outsourced Order-to-Cash (OTC) services. Their vendor was failing to meet business expectations, leading to a large backlog of orders, poor customer service, and millions of dollars in accounts receivable aging past 90 days. This severely impacted the client's sales and marketing initiatives and created SOX compliance risks.

Solugenix implemented a comprehensive solution for Order Management, Customer Master Data Management, Consignment, and Accounts Receivables. By staffing the service desks with the right people and implementing training and monitoring strategies, Solugenix dramatically improved the customer experience. This resolved the order backlog and aging revenue, allowing the client to exceed their performance goals.