Case Study: a 3,500-location drive-in fast-food chain boosts support efficiency with Solugenix

3,500 QSR locations streamline support with Solugenix across 20 years

A major drive-in fast-food chain with over 3,500 locations faced significant operational challenges due to its complex technology environment. Franchisees struggled to identify the correct hardware and software vendors for support, leading to critical downtime, frustration, and lost revenue. The company engaged Solugenix to create a single point of contact help desk solution to streamline support and provide accurate call routing.

Solugenix implemented a comprehensive support team with agents positioned both in-office and remotely across the United States. This solution provided a single phone number for all technology support needs, including POS systems and store networks. The partnership, which began with a successful pilot program, resulted in significant cost savings and efficiency gains for the customer and has lasted for over two decades. Solugenix became a key support component for the QSR's retail platforms.