Case Study: Tana improves after-sales troubleshooting with Solita’s Generative AI assistant

Tana speeds up troubleshooting for 1,000 units with Solita

Solita partnered with Tana, a leading Finnish waste management machinery manufacturer, to address a significant challenge in their after-sales service. Tana's team struggled with an inefficient troubleshooting process that required sifting through vast amounts of complex documentation, leading to potential service delays, machine downtime, and customer frustration.

The solution involved developing a proof-of-concept Generative AI assistant using Azure OpenAI Service, grounded in Tana's own documents via Retrieval Augmented Generation (RAG). Implemented by Solita, this tool swiftly provides fact-based answers and solution recommendations, citing sources for verification. The results included a more efficient, effective, and consistent troubleshooting process, proven utility in solving complex problems, shorter resolution times, and a system poised to greatly speed up the onboarding of new team members and improve overall customer satisfaction.

Tana