Case Study: Sitra improves democratic transparency in AI-assisted citizen engagement with Solita

Sitra evaluates AI-assisted democracy experiment across 12 municipalities with Solita

Sitra, the Finnish Innovation Fund, was exploring whether novel technologies like AI-assisted robot phone calls could be used to create new channels for democratic participation. To ensure this experiment was aligned with democratic principles and values, they enlisted Solita to help critically examine the process and identify potential societal and democratic risks.

Solita conducted an extensive evaluation by creating an analysis framework based on key democratic values. Their multidisciplinary team assessed the entire process, identifying risks and weak points that could distort outcomes. This provided Sitra with a much better understanding of the opportunities and risks involved, offering valuable learnings and a framework for future audits to ensure technological solutions promote democracy transparently and effectively.

Sitra