Case Study: Metso improves global HR access and employee experience with Solita's AI-powered AskHR assistant

Metso boosts HR self-service across 50 countries with Solita, with 40% employee adoption in six months

Metso, a global leader in sustainable technologies with nearly 18,000 employees across 50 countries, faced a challenge in making its HR information easily accessible to its diverse workforce. Employees struggled to find answers independently, leading to a high volume of repetitive inquiries that burdened the HR team. To address this, Metso partnered with vendor Solita to explore AI-driven service solutions.

Solita developed a tailored AI-powered assistant, AskHR, built on the Microsoft Azure AI platform. The solution provides employees with instant, context-aware answers from HR documentation, significantly reducing the need to contact HR directly. After a successful pilot and rollout to 19 countries, over 40% of the target group adopted the tool, with approximately 80% of user feedback being positive. Solita's solution delivered faster access to information, improved employee experience, and created a scalable framework for global expansion.

Metso