Case Study: ISS Palvelut Oy accelerates billing with generative AI from Solita

ISS Palvelut Oy reduces invoice edits by 72% with Solita

ISS Palvelut Oy, a leading Finnish facility services company, faced a slow and inefficient manual billing process where over half of its 120,000 annual invoices required time-consuming edits to work descriptions. To address this challenge, they collaborated with vendor Solita to develop a generative AI tool integrated into their custom billing system.

The solution implemented by Solita processed and refined invoice work descriptions, with 72% of cases requiring no further manual edits. This significantly saved the billing staff's time, sped up the overall invoice processing time, and increased customer satisfaction by providing clearer, error-free descriptions. Solita's AI tool has freed up tens of workdays annually for the billing team.

ISS Palvelut Oy