Case Study: Integrata boosts HR efficiency with Solita’s AI assistant

Integrata boosts HR response quality with Solita’s AI assistant handling over 70% of system questions

Integrata, a company specializing in personnel and payroll management, sought to leverage generative AI to improve efficiency in HR communication processes. Their challenge was to build a scalable and customisable AI solution that could handle unstructured text data and integrate seamlessly into their existing HR application for their end-user companies.

With Solita's support, Integrata developed an AI assistant using Azure OpenAI and related Azure AI services. The solution provides HR specialists with AI-generated response suggestions to common inquiries, which the experts can review and refine. Solita's collaboration enabled a successful pilot, with the assistant already capable of answering a majority of system-specific questions. Results include increased efficiency and speed for HR professionals, higher-quality responses for employees, and a scalable foundation for future AI enhancements in corporate HR.

Integrata