Case Study: HSL improves digital mobility services with Solita

HSL makes ticket buying easier with Solita as app hits 2.6M route searches per month

The customer, Helsinki Public Transport (HSL), is the public transport authority for the Helsinki region. Facing a rapidly changing mobility landscape, HSL needed to renew its strategy and unify its digital services into a single, user-friendly application. They partnered with the vendor Solita for a comprehensive solution involving digital product strategy, full-stack development, and transformation modelling.

Solita implemented a new strategy for HSL and developed an award-winning mobile app that consolidated all services. The solution included a multi-channel communication tool using Optimizely's platform and a new framework for secure software development. As a result, the HSL mobile app became its most popular ticket channel, handling over €10 million in monthly sales and 2.6 million monthly route searches for its 1.4 million users, while significantly improving HSL's strategic agility and security awareness.