Case Study: HSL achieves a smoother, future-ready online ticketing experience with Solita

HSL launches new ticket store with Solita, reaching 120,000+ purchases and 4.26/5 satisfaction

The customer, HSL – Helsinki Region Transport, needed to transition users to new back-end systems without service interruption. Their challenge was to replace a recently closed online ticket store with a modern, accessible solution that would ensure a smooth experience for all public transport passengers, including those reliant on physical travel cards. They partnered with the vendor Solita to build this new online ticket store.

Solita delivered a user-centric online ticket store integrated with HSL's modern account-based back-end systems, ensuring secure data management and a foundation for future digital services. The solution launched seamlessly, with rapid customer adoption and positive feedback. The results included over 120,000 purchases after release, an average of €1.1 million in monthly sales, and a high customer satisfaction score of 4.26 out of 5.