Case Study: Jack in the Box cuts labor costs and shrinkage, gains real-time control with Solink

Jack in the Box - Customer Case Study

Jack in the Box district manager Cody Herrick faced the common quick-service challenge of running multiple fast-paced restaurants while controlling labor, shrink, refunds and drive-thru performance. To gain visibility across locations he turned to Solink, a software + app that syncs camera footage with POS data and offers mobile access, motion search and drive-thru integration so he can monitor activity in real time from his phone.

Solink’s integrated video+POS dashboard, clip capture and productivity reports let Herrick spot theft, unauthorized giveaways, voids and slow service, and deliver timely coaching. As a result, Solink helped drive labor down about 0.5–1% (stores using Solink average ~5.5% vs a 6.5% target), reduced refunds/voids and shrink, and delivered clear, measurable ROI for Jack in the Box locations.

Jack in the Box

Cody Herrick

District Manager