Case Study: PrimoHoagies achieves total visibility to prevent theft and boost customer satisfaction with Solink

How PrimoHoagies Manages Customer Feedback, Theft, And Training All With One App

PrimoHoagies faced the challenge of turning scattered customer feedback and spotty camera footage into actionable insights across its franchise locations. VP of Operations Eric Bonner needed a way to see the “full picture” behind complaints, training opportunities, and suspicious transactions, so PrimoHoagies turned to Solink’s platform and mobile app to link POS transactions with synchronized video and searchable dashboards.

Solink implemented POS-integrated video, Discover Dashboard filters, Motion Search and 360 cameras so staff can pull a transaction and its video within seconds, save positive clips for training, and quickly find voids or discounts that indicate theft. The result: faster, simpler investigations (eliminating hours of searching), improved training and customer follow-up, and operational efficiencies like replacing four to five cameras with a single 360 view — all delivered by Solink.

PrimoHoagies

Eric Bonner

Vice President of Operations