Case Study: Michigan Health Insurer boosts document workflow efficiency with Solimar Systems

Solimar Enables Control Efficiencies for Largest Health Insurer in Michigan

A major Michigan health insurer faced challenges with manual document workflows, which led to errors, data breaches, and high operational costs. Their outdated process for creating and mailing explanation of benefits (EOBs), checks, and correspondence resulted in misdirected mail and expensive incident recovery procedures. Seeking to instill standardization, automate processes, and reduce risks, they turned to Solimar Systems for a solution.

Solimar Systems implemented its Print Director Enterprise (SPDE) software, along with Rubika, SOLfusion, and SOLindexer, to automate and streamline document production. This solution modernized their workflow, incorporating 2D barcodes for quality control and significantly reducing errors. The results were substantial: the insurer recaptured over $250,000 of previously outsourced work, reduced development costs by $100,000 annually, shortened document turnaround time by 14 days, and increased their capacity to handle nearly 12 million additional EOBs per year.