Case Study: Leigh Mardon boosts revenue and customer retention with Solimar Systems' SOLsearcher Enterprise

Leigh Mardon Boosts Revenue & Client Satisfaction with Solimar's Web Presentment Solution

Leigh Mardon, a major supplier of secure transaction products in Asia Pacific, faced the challenge of retaining its existing customer base. They needed to provide more value by offering a secure web presentment system that could render documents with the exact, complex formatting of their printed versions, as traditional HTML was too limited. This led them to partner with vendor Solimar Systems.

Solimar Systems implemented its SOLsearcher Enterprise solution, which provided secure, self-service web access to documents with rich formatting. The solution empowered end-users to view and reprint documents, helped customer service representatives resolve issues faster, and added significant value for Leigh Mardon's clients. The results included an annual revenue increase of over $100,000, higher customer retention, and reduced costs for printing, mailing, and customer support.

Leigh Mardon

Floyd Cowan

National Business Services Technical Manager