Case Study: Dula-Werke Dustmann & Co. GmbH achieves faster software-issue resolution and safeguards business growth with SOLIDWORKS Enterprise Subscription Services

Supporting Store Interior Business Growth With Solidworks Enterprise Subscription Services

Dula-werke Dustmann & Co. Gmbh, a leading European shopfitting and interior-design firm serving customers worldwide, faced the need for quicker responses to support calls, faster resolution of software performance issues, and assured data compatibility with partner applications to avoid obstacles to business growth. The company had standardized on SOLIDWORKS 3D design solutions and turned to SolidWorks Enterprise Subscription Services (ESS) to address these challenges.

SolidWorks implemented ESS on top of Dula’s existing SOLIDWORKS suite (Standard, Professional, Premium, API, PDM Professional, Composer), providing 24/5 technical support, a dedicated support engineer and account manager, an executive sponsor, and upgrade testing using Dula’s actual data. As a result, Dula achieved faster resolution of software performance reports (including hotfixes delivered in weeks rather than months), gained influence over future SOLIDWORKS development, and realized worry‑free upgrades that mitigated risks to productivity and growth.

Dula-werke Dustmann & Co. Gmbh

Carsten Wesseler

CAD Administrator