Case Study: BAKER Drivetrain, Inc. achieves 50% faster documentation and 10-20% fewer support calls with SOLIDWORKS Composer

Opening the Throttle on Technical Communication Development With Solidworks Composer

Baker Drivetrain, Inc., a leading manufacturer of motorcycle transmissions and accessories, needed to accelerate the creation and improve the quality of product communication and installation materials as it expanded into a broader aftermarket with less technically experienced customers. To support this shift and reduce support burden, Baker turned to SolidWorks and its SOLIDWORKS Composer technical communication software.

Using SolidWorks Composer to generate exploded views, illustrations, and rendered marketing images directly from CAD models, Baker halved its documentation development time and improved clarity of instructions. The better visuals also reduced customer support telephone calls by 10–20%, sped time-to-market for new products, and strengthened dealer and customer satisfaction.

Baker Drivetrain, Inc

Andy Friar

Engineer