Case Study: Podium achieves 50% faster time to quality with Solidroad

How Podium Cut New Hire Ramp Time in Half with Real-World Training

Podium, a company that provides customer engagement software, faced a challenge in ensuring its new support agents were fully prepared to handle live customer interactions. There was no structured process to validate that agents met quality standards after training, which often led to performance issues affecting customers. To address this, they partnered with Solidroad to implement its validation simulations.

Solidroad’s solution established quality validation checkpoints that tested agents against real-world scenarios before deployment. This allowed managers to identify and address specific knowledge gaps. As a result, Podium cut its time-to-quality for new agents by 50%, reducing it from 90 to 60 days, and saw a 33% increase in customer issue resolution speed.

Podium

Marissa Taylor

Head of Training