Case Study: PartnerHero reduces ramp time by 20% with Solidroad

How PartnerHero reduced ramp time by 20% with Solidroad

PartnerHero, a provider of outsourced customer support and operations, faced significant scaling challenges in its hiring and training programs. Their manual processes led to inconsistent skill assessments, a lack of data insights, and an inability to innovate. To overcome these roadblocks, they turned to the platform Solidroad for its AI-driven solutions.

By implementing Solidroad's automated skill and language proficiency assessments, PartnerHero gained real-time performance insights to identify skill gaps and personalize training. This solution from Solidroad delivered substantial results, including a 50% reduction in time spent on manual assessments, a 30% improvement in agent proficiency scores, and a 25% increase in applicant pass-through rates, cutting ramp time by 20%.

PartnerHero

Christina Sadler

Head of Training