Case Study: ActiveCampaign achieves consistent global quality measurement with Solidroad

How ActiveCampaign Saved a Year of Coaching Time with Solidroad

ActiveCampaign, a customer experience automation company, faced a challenge scaling its quality measurement as it grew globally. Manual quality assurance processes were inefficient and inconsistent, leaving leadership with significant blind spots in performance data across different teams and regions. To solve this, they partnered with vendor Solidroad for an automated quality management solution.

By implementing Solidroad's automated scoring and validation system, ActiveCampaign achieved consistent, uniform quality measurement. The solution replaced over 2,000 hours of manual QA effort, freeing leaders to focus on analysis. The result is trusted quality data across all teams and the verified ability to confirm that performance gaps are resolved before agents handle customer interactions.

ActiveCampaign

Emily VanGilder

Head of Training