Case Study: Keller Interiors streamlines installation scheduling with a customer portal from Soliant Consulting

Keller Interiors streamlines 100s of daily installation calls with Soliant Consulting

Keller Interiors, a family-owned flooring installation company, faced a challenge in efficiently managing the hundreds of daily phone calls required to schedule installation appointments for customers of a large home improvement store. To automate these manual processes, the company partnered with Soliant Consulting to build a strategic customer portal.

Soliant Consulting implemented a self-service web portal that automates the appointment-setting process. The solution emails customers a link to a form where they can confirm their information, schedule an appointment via a calendar, and communicate updates. This eliminated the need for most scheduling calls and included live chat for additional support. The new system allowed Keller Interiors to scale its operations quickly to accommodate a growing customer base, freeing its team to focus on other responsibilities.

Keller Interiors