Case Study: Thompson Rivers University transforms student engagement with Solgari for Teams

Thompson Rivers University transforms student engagement in weeks with Solgari

Thompson Rivers University, a public university serving over 27,000 students, faced challenges with its legacy telephony and disconnected systems. These systems resulted in slow query routing, manual follow-ups, and an inability to scale, limiting the personalized support it could offer. To address this, the university worked with vendor Solgari to implement Solgari for Teams.

The solution integrated Solgari for Microsoft Teams to create an AI-powered omnichannel hub. This provided intelligent routing to direct student enquiries and Copilot AI features like live transcription. The results included a rapid go-live, faster student response times, and significant efficiency gains for staff. Solgari's implementation provided a future-ready foundation for the university's digital engagement.

Thompson Rivers University