Case Study: STRABAG Property and Facility Services streamlines contact center operations with Solgari

STRABAG Property and Facility Services launches a 2-week contact center trial with Solgari

STRABAG Property and Facility Services, a leading provider of property and industrial services, needed to establish a new communication infrastructure integrated with Microsoft Dynamics 365. They started with a small team but had plans for rapid expansion and required a scalable telephony and contact center solution. They selected Solgari's Customer Engagement solution to meet this challenge.

Solgari implemented its scalable solution, which was deeply integrated with Microsoft Dynamics 365. This provided the streamlined agent and customer experience STRABAG PFS desired and positioned them for future growth. The vendor's cost-effectiveness and flexibility, demonstrated in a successful two-week trial, gave them a competitive edge. The partnership with Microsoft, initiated through AppSource, was crucial for a seamless implementation.

STRABAG Property and Facility Services