Case Study: Sherry FitzGerald Lettings unifies customer communication with Solgari

Sherry FitzGerald Lettings goes live in under a week with Solgari

Sherry FitzGerald Lettings, a leading Irish estate agency, faced the challenge of ensuring no customer enquiry was missed while its agents were on the move. They needed a way to capture all communications in Salesforce for follow-up and analysis. To address this, they implemented Solgari, a Microsoft-certified customer engagement solution.

The solution from Solgari unified all voice and messaging channels inside Microsoft Teams, which their teams already used. This deployment ensured zero missed enquiries by routing all calls and messages through Teams and syncing them automatically to Salesforce. The results provided AI-ready data for real-time insights and faster agent response times, transforming how quickly the agency responds to enquiries.

Sherry FitzGerald Lettings