Case Study: LW Theatres improves customer experience and operational efficiency with Solgari

LW Theatres starts trialing Solgari in days with Microsoft Teams integration

LW Theatres, the largest operator of musical theatres in the UK, faced challenges with unintegrated solutions across its venues. They needed a comprehensive customer engagement platform to enhance user experiences and reduce operational costs, leading them to partner with vendor Solgari for its solution natively integrated into Microsoft Teams.

Solgari deployed its Customer Engagement solution for Microsoft Teams, integrating contact centre functionality with support for SMS, WhatsApp, and Facebook Messenger. The implementation provided a secure process for phone payments and planned for further expansion. The results for LW Theatres included a significantly enhanced employee and customer experience, rapid deployment, and superior integration with the Microsoft stack that eliminated data silos. Solgari also ensured full compliance with PCI-DSS standards for payment processing.

LW Theatres