Case Study: Intcomex unifies multilingual customer engagement across 41 markets with Solgari

Intcomex unifies multilingual engagement across 41 markets in weeks with Solgari

Intcomex, a leading technology distributor operating across 41 countries, faced challenges in managing multilingual customer engagement. Their previous systems were fragmented and could not efficiently handle communication across Spanish, English, and Portuguese, leading to slow manual translations and frustrating rollouts for new subsidiaries. They selected Solgari to address these issues as part of their Microsoft-first strategy.

Solgari implemented its platform for Microsoft Teams, integrating voice, SMS, and WhatsApp with real-time AI translation and native Dynamics 365 integration. This solution enabled Intcomex to roll out unified engagement rapidly across its markets. The results included regional deployments completed in weeks instead of months, seamless multilingual service for agents, and fully automated translation and case capture, providing a scalable foundation for future growth.

Intcomex