Case Study: Hastings Insurance Brokers evolves customer engagement with Solgari

Hastings Insurance Brokers moves 150 staff onto Solgari in 3 weeks

Hastings Insurance Brokers, a leading Irish insurance brokerage, faced the challenge of managing customer engagement across a business growing significantly through acquisition. Their vision was to evolve from a common cloud platform to integrating communications into Microsoft Teams and finally leveraging AI. They partnered with Solgari to implement their cloud contact center solution to establish this foundational platform without adding complexity.

Solgari provided a solution that moved all 150 staff onto Solgari for Microsoft Teams in just three weeks, integrating it with HubSpot customer data. This deployment handles over 20,000 calls monthly and includes Solgari Copilot for conversation transcription, automatic summaries, and sentiment analysis. The results gave Hastings a substantial source of conversational intelligence, allowing them to target AI investment for measurable business value, including plans for 24/7 AI customer engagement agents.

Hastings Insurance Brokers