Case Study: Adium improves patient adherence and follow-up with Solcre's WhatsApp virtual assistant

Adium improves adherence to 70% and cuts staff contacts 40% with Solcre

Adium, a pharmaceutical company, faced significant challenges with patient adherence to medication and preparation protocols, which led to wasted resources and repeated medical procedures. Their clinicians were overburdened with routine inquiries and lacked visibility into patient compliance. To address this, Adium partnered with Solcre to develop a multi-scenario virtual assistant service.

Solcre implemented a WhatsApp-based virtual assistant that automates patient reminders, manages consent, and provides a live dashboard for tracking adherence. This solution resulted in a dramatic improvement, increasing full patient adherence from 54% to 70% and reducing staff contacts by 40%. It also cut repeated studies by more than half and significantly boosted patient satisfaction scores, demonstrating a substantial return on investment for Adium.

Adium