Case Study: US Based World Leader improves customer support operations with SolbegSoft and Zendesk

US Based World Leader - Customer Case Study

US Based World Leader worked with SolbegSoft to support customer service operations for ServiceChannel, a U.S.-based leader in service automation for companies managing multi-location commercial facilities. The team needed 24/7 support across multiple countries and communication channels, with Zendesk serving as the core framework for the customer support platform.

SolbegSoft implemented and supported Zendesk Support, Guide, Chat, Talk, and Explore, and its customer support portal for Timebooker used Zendesk Support and Zendesk Chat to process requests, record issues, and simplify information search. The setup helped resolve customer requests faster and, in the case of SkedgeMe, was used to collect and handle requests quickly to improve customer satisfaction and loyalty.