Case Study: XL Axiata achieves real-time, personalized customer experiences with Solace PubSub+

XL Axiata - Customer Case Study

XL Axiata was shifting from declining voice and SMS revenue toward a data-led business, with initiatives like an Open API framework and real-time analytics to create more personalized customer experiences. As this digital transformation accelerated, the company’s existing TIBCO BusinessWorks and EMS-based infrastructure struggled with performance limits, long fail-over times, limited protocol support, and the need to connect cloud and on-premises environments.

To address these challenges, XL Axiata implemented Solace PubSub+, using Solace’s event-driven messaging platform and dynamic message routing to connect systems across Anthos GKE, cloud, and AWS environments. The result was real-time event streaming between legacy on-premises systems and cloud microservices, helping XL Axiata improve the MyXL app experience, increase customer engagement and revenue creation, and better integrate partner applications into business processes.

XL Axiata