Case Study: Singapore Cruise Centre improves real-time terminal operations with Solace

Singapore Cruise Centre clears immigration in under five seconds with Solace

Singapore Cruise Centre faced the challenge of managing inherently complex maritime passenger operations across fragmented, siloed systems and manual processes. This made it difficult to respond to operational variability like delayed vessels or passenger surges. To achieve airport-like precision, they partnered with Solace to implement a real-time data platform.

The solution implemented by Solace was an event-driven data integration platform that acts as a unified backbone. This Solace Platform enables live orchestration of passengers, vessels, baggage, and staff. The results include biometric immigration clearance in under five seconds, the ability to optimize 300-seat ferry departures within 30 minutes, and improved operational resilience through real-time visibility across the entire ecosystem.

Singapore Cruise Centre