Case Study: Airtel achieves seconds-fast customer provisioning with Solace

Airtel Accelerates Benefit Posting

Airtel, a major global mobile operator with 300 million subscribers, was struggling to provision prepaid customer benefits quickly as rapid growth strained its file-based system. Customers requesting customized minutes or data often had to wait several minutes, creating frustration and driving a high volume of support calls. Airtel turned to Solace to find a messaging solution that could handle high throughput and support additional data movement needs.

Solace implemented industrial-grade message routers with high-performance pub/sub fanout, zero-message-loss delivery, built-in high availability, and protection against slow consumers. Airtel deployed the solution in production within months, and 97% of customers now receive their benefits within seconds. This improved customer satisfaction, reduced support calls, and helped retailers and call center staff focus on higher-value work.

Airtel

Harmeen Mehta

Global CIO and Head of Digital