Case Study: Resort Experience enhances guest service with SoHo Dragon’s PowerApps solution

Resort Experience modernizes guest management in 9 months with SoHo Dragon

Resort Experience, a luxury resort and spa in the US West, relied on a shared Excel spreadsheet to manage the detailed preferences of its VIP guests. This system was insecure and difficult to use across different staff teams. They enlisted SoHo Dragon to leverage its data management expertise to create a more powerful and secure guest tracking system that could integrate with their existing customer database.

SoHo Dragon designed, built, and deployed a custom PowerApps-based solution. This new system integrated with the customer database to pull guest history and presented the right information to each staff member in a useful format, ensuring every guest received personalized service. The solution provided Resort Experience with a secure, accurate, and easy-to-use platform that is critical for generating word-of-mouth and repeat business.

Resort Experience