Case Study: a large bank organisation improves loan processing and operations visibility with SoHo Dragon and Microsoft Power BI on Azure

Power BI and Azure Let a Large Bank Visualize Customer Data

SoHo Dragon worked with a large bank organisation that needed a better way to capture and organize the large volume of operational and customer data generated across its branches. With inconsistent data collection and missing information slowing processes such as loan applications, the bank needed improved visibility to support staff and customer service across its retail, wealth, commercial, and business banking operations.

SoHo Dragon implemented Microsoft Power BI and Microsoft Azure services, including Azure Stream Analytics, Azure Data Lake Analytics, and Azure SQL Database, to centralize, clean, and visualize operational data. The solution gave about 10,000 employees access to dashboards and reports with accurate loan and customer information, improved loan application processing, and increased visibility into staffing needs so management could respond faster to demand.