Case Study: Californian Bank Achieves CCPA Compliance Efficiency with SoHo Dragon

Californian Bank - Customer Case Study

The customer, a Californian bank, faced the significant challenge of complying with the California Consumer Privacy Act (CCPA), which required a new process for consumers to submit requests about their personal data. SoHo Dragon was engaged to address this need for a system to handle consumer transparency rights, including data access and deletion requests.

SoHo Dragon designed, built, and deployed a consumer privacy form and a corresponding workflow process for the bank's compliance team. This solution resulted in the bank achieving its CCPA compliance goals and realized a 20% reduction in time spent by internal agents on submissions, a reduction in customer contact time, and a form completion rate of 98%.