Case Study: Ulysses Learning achieves rapid survey deployment and deeper client insights with SoGoSurvey

Enhancing learning by engaging clients

Ulysses Learning, a long‑standing provider of contact‑center training and research, needed a better way to measure agent and coach performance and to verify implementation outcomes. They were relying on a simple form and chose SoGoSurvey’s customizable survey platform to provide a more advanced, flexible tool for assessment and client communication.

SoGoSurvey delivered advanced, easily customized surveys with branching logic and a Reports & Analytics module, enabling Ulysses Learning to deploy surveys in hours instead of days, build a Prospect Survey to establish client baselines, and capture granular data for analysis. The result was faster action, new business opportunities and deeper engagement with existing clients, improving the speed, depth and measurability of their learning interventions.

Ulysses Learning

Jeannie Rose

Project Manager