Case Study: T3 Expo improves event feedback and accelerates survey deployment with Sogolytics

Quick insights lead to more flexibility and success

T3 Expo, an event and exhibition company, needed to quickly gather customer feedback across 140 events to identify service gaps and establish satisfaction KPIs. With a major event for over 1,000 exhibitors approaching, they faced tight timelines and a lack of tools to translate insights into immediate action. They turned to the Sogolytics Experience Management Platform for a solution.

By implementing Sogolytics' AI-powered platform, T3 Expo was able to deploy surveys to 1,000 exhibitors within 72 hours. The intuitive reporting provided clear, actionable insights for stakeholders. The results included saving thousands of dollars and hundreds of developer hours through digital asset automation, eliminating IT dependency for in-house surveys, and effectively capturing customer journey insights to support their reputation.

T3 Expo

Stephen Varraso

VP, Strategic Accounts and Service Delivery