Case Study: Legacy Healthcare eliminates manual reporting and improves patient satisfaction with Sogolytics

Obtaining the right data while treating every resident like a VIP

Legacy Healthcare, a provider with over 60 facilities, faced significant challenges with disorganized patient feedback and time-consuming manual reporting. Their previous systems made it difficult to compile data effectively, disseminate consistent insights across locations, and maintain personalized, VIP-level connections with residents throughout their care journey. To address these issues, they turned to Sogolytics and its AI-powered customer experience platform.

By implementing Sogolytics, Legacy Healthcare deployed comprehensive real-time surveys across the patient journey, from admission to post-discharge. The platform automated feedback collection and generated instant, customizable branded reports for each facility. This solution saved the organization over 100 hours on manual reporting, enabled a feedback turnaround within 72 hours, and ultimately helped them elevate patient satisfaction scores by focusing more on care.

Legacy Healthcare

Brandy Middleton

Director of Marketing and Engagement