Case Study: Trumbull County Educational Service Center achieves 90%+ survey response rates with Sogolytics

Leveraging surveys to improve customer engagement and satisfaction

Trumbull County Educational Service Center (TCESC) faced challenges in collecting meaningful feedback from educators, with survey response rates below 50%. Their existing tools provided limited insights and struggled with engagement, making it difficult to assess and improve their training programs. They turned to Sogolytics' AI-powered Experience Management Platform for a better solution.

By implementing Sogolytics, TCESC utilized customized, visually appealing surveys and QR codes for instant feedback, which more than doubled their response rate to over 90%. The platform’s real-time data analysis enabled immediate program refinements, leading to a customer satisfaction score of 87%. This allowed instructors to actively engage with feedback for continuous improvement.

Trumbull County Educational Service Center

James Rook

Supervisor of Curriculum & Instruction