Case Study: Association for Utah Community Health achieves 90% faster reporting with Sogolytics Patient Experience Platform

Improving patient satisfaction with dynamic patient experience management

The Association for Utah Community Health (AUCH), which serves health centers across multiple states, faced significant challenges with its manual patient feedback system. Relying on labor-intensive Excel reporting, their data team spent up to six weeks each quarter consolidating clinic-specific reports, causing critical delays in gaining insights to improve patient engagement and care quality. They turned to Sogolytics and its Experience Management Platform to find a solution.

Sogolytics implemented its AI-powered CX platform to automate AUCH's Patient Satisfaction Survey Program. The solution provided advanced customization, improved patient engagement, and in-house survey control, enabling AUCH to scale its program across nearly 60 locations. This resulted in a 90% faster report creation time, slashing the turnaround from six weeks to just one, and provided the timely, actionable insights needed for data-driven care delivery.

Association for Utah Community Health

Shelly

Data Resources Coordinator