Case Study: Ulysses Learning achieves faster client insights with Sogolytics

Focusing on engaging clients to enhance learning experience

Ulysses Learning, a global e-learning provider for contact center training, faced significant challenges with its client assessment process. The company relied on basic survey forms that were time-intensive to create and offered no sophisticated performance tracking. Their project managers were spending days on deployment instead of focusing on higher-value client service. They turned to the Sogolytics Experience Management Platform to gain advanced assessment capabilities and visibility into their survey performance.

Sogolytics provided an AI-powered CX platform featuring easily customizable surveys and strategic question sequencing. This solution slashed Ulysses Learning's survey deployment time from days to mere hours. The results included immediate access to real-time analytics for confident decision-making and the unexpected benefit of new business opportunities through prospect surveys. The vendor's platform maximized ROI by deepening client engagements and allowing resources to be redirected to strategic work.

Ulysses Learning

Jeannie Rose

Project Manager