Case Study: Embassy Suites Orlando boosts employee engagement and guest satisfaction with Sogolytics

Empowering employees for better engagement and improved guest experience

Embassy Suites Orlando partnered with the experience management vendor Sogolytics to tackle challenges in employee engagement and guest satisfaction. Without baseline data, their HR teams struggled to identify key issues, while performance reviews lacked meaningful feedback and employees felt disconnected from the company's guest service policy despite being aware of it.

Sogolytics implemented a concise survey to gather candid employee feedback across multiple properties. The solution involved sharing anonymized results to build trust, enabling managers to create targeted action plans, and holding engagement sessions to empower staff. As a result, Sogolytics helped significantly lower employee turnover, reduce response time to concerns, and increase guest satisfaction through a more empowered workforce.

Embassy Suites Orlando

Maria Urquiola

Human Resources Manager