Case Study: Elevate Care improves patient feedback and employee insights with Sogolytics

Bringing together X-data and O-data to improve satisfaction

Elevate Care, a leading healthcare provider, faced challenges due to a lack of a structured feedback system, which resulted in low response rates from patients and difficulty in identifying employee engagement gaps. They partnered with the vendor Sogolytics and its Experience Management Platform to streamline their feedback collection and gain actionable insights.

The solution involved using Sogolytics as an all-in-one platform to gather resident and employee feedback through various survey types. This implementation significantly improved patient feedback collection, reduced administrative time, and delivered faster insights. The results included cost savings from streamlined processes and improved employee retention strategies, empowering Elevate Care to enhance both patient outcomes and workplace culture.

Elevate Care

Katy Shorkey

Director of Marketing and Brand Strategy