Case Study: Mersen streamlines carbon brush surveys with Softweb Solutions' mobile app

Survey App to Collect Data from the Customers of a Materials and Electrical Manufacturer

Mersen, a global expert in materials and electrical equipment, needed a user-friendly mobile application to help its customers identify carbon brushes through an informational survey. Their challenge was to create an app that would allow users to describe brushes using photos and questions, save progress, and easily contact the company. Softweb Solutions was engaged to develop this solution.

Softweb Solutions developed a highly customizable cross-platform app for iOS and Android. The solution enabled users to conduct surveys online or offline, skip questions, and instantly receive results, while giving Mersen's admin team control over survey content. The app provided significant business benefits by delivering comprehensive data and insights from the surveys directly to Mersen's engineering and operations departments.

Mersen