Case Study: Cummins Allison improves field service efficiency with Softweb Solutions' iPad app

Cummins Allison - Customer Case Study

The customer, Cummins Allison, a global leader in currency and check processing solutions, faced a challenge in managing its field operations efficiently. They needed an iPad application to enable faster communication for their service executives and sales personnel, enhance collaboration, and improve customer satisfaction. The vendor, Softweb Solutions, was engaged to develop a custom mobile solution to meet these specific requirements.

Softweb Solutions designed and delivered a custom iPad app built with Objective C. This solution provided real-time mobile access to vital customer information and backend systems, streamlined job scheduling and dispatch, and integrated with existing platforms like SAP and SQL. For Cummins Allison, the application resulted in increased productivity for field employees, a reduction in billing errors and travel time, and enhanced customer satisfaction through faster service and issue resolution.

Cummins Allison