Case Study: Tokio Marine achieves 24/7 customer service and major cost savings with SoftwareOne

Tokio Marine builds customer services in Azure to deliver increased customer satisfaction & impressive cost reductions

Tokio Marine, a major insurance provider in Brazil, needed a new 24-hour customer service platform to better serve customers, brokers, and service providers while supporting continued growth. SoftwareONE worked with Tokio Marine to build the service in Microsoft Azure using a managed cloud approach.

SoftwareONE designed and implemented the cloud architecture for Tokio Marine Servicos (TMS), the company’s first 100% cloud-based project. The solution improved high availability, scalability, reliability, and customer satisfaction, while reducing infrastructure costs to one-fifth of the previous on-premises setup through Azure’s pay-as-you-go model.

Tokio Marine

Wilson Leal

Chief Information Officer