Case Study: Global Technology Company gains IT asset visibility with SoftwareONE and ServiceNow

Tech firm implements ServiceNow for visibility into global IT assets

Global Technology Company, a large information technology firm, struggled with poor visibility into its global on-premises IT environment and lacked a centralized way to manage assets, certificates, changes, and security risks. After previous implementation efforts fell short, the company turned to SoftwareONE for help implementing ServiceNow and IT Operations Management (ITOM).

SoftwareONE deployed a working CMDB and automated discovery, quickly bringing more than 80,000 configuration items into view and centralizing management of around 12,000 certificates with proactive expiration alerts. The engagement also standardized governance, reduced ServiceNow administration headcount costs by 50%, and improved operational efficiency, security, and infrastructure oversight across the business.